You can make changes or returns within a maximum period of 14 calendar days after receipt of the order. After the 14 days period, we will deny the request.
We do not accept returns of products in Rebates.
Only one refund is allowed by way of refund. If you want a size or color different, as well as buy other products you need to make a new order.
The refund will be in the same way that you paid.
In the order will be given a return form with all the information, where it will be necessary to fill out all the data and attach it in the return package along with the items to return.
The garments must be shipped and arrive at your destination.
The return costs are charged to the client, allowing the client to send the pledge by the agency to consider timely provided with postage paid. In the event that the package is lost in this process, it is the responsibility of the customer and will not be able to make the exchange or return if the garment does not reach the destination.
River Skin reserves the right not to accept the change, if once you received the garment, it was in poor condition, stained, torn, washed or in inadequate conditions.
In the case of receiving a defective product, the customer must immediately notify the River Skin on the same day of the receipt of the order via e-mail to firstname.lastname@example.org with the data of the order, to pass the incidence and proceed to the change of product with the same or the payment thereof. In this case, the shipping costs are River Skin.
To make the refund, please send the product to:
River Skin - Avd, Juan De La Rosa 43, A - 11600 Ubrique (Cádiz)
If the customer desires, you can also come to our physical store in Avd, Juan De La Rosa 43, A - 11600 Ubrique (Cádiz) to make the return without the need of sending it by a transport company, always delivering the invoice of the order.
For any questions or more information, please send us an e-mail to: email@example.com and we'll tell you what to do.